Customer Experience Representative

  • Full time
  • Oslo
  • Monday Jan 31, 23:59

Ignite Procurement’s mission is to make the B2B market efficient and transparent through our best-of-breed spend management solution. Ignite Procurement is a venture-backed SaaS start-up (with investors like SNÖ, Investinor) that has already been recognized as Top 50 to Watch in 2021 by SpendMatters, as well as the most promising and hottest start-ups by Norwegian Media in Finansavisen (https://vext.finansavisen.no/) and Shifter. As we are experiencing increasing demand, we are seeking employees to join the digital procurement revolution.
Customer Experience is part of our great customer success team, which goal is to help customers achieve repeated impact with our spend management solution. Moreover, the role is integral in building a scalable support model, by expanding our support materials and solutions for effective communication with customers.


As Customer Experience Representative, you will

  • Provide first line of support: Own all customer communications and support issues from initial contact through to resolution. You'll triage all inbound conversations, and escalate conversations to either product or customers success managers
  • Drive the expansion of our customer support materials by expanding our Help Center. This is a key initiative in the company – to move from a high to low touch model
  • Track key metrics and build reports for VP CS
  • Work in close collaboration with the different product teams to develop identify key improvement areas by leveraging first-hand experience with customers and the product

What we offer
 
  • An extremely talented environment with caring colleagues
  • Chance to join an early tech scale up with high growth ambitions
  • A transparent workplace with a flat structure to solve complex product and tech challenges
  • Modern and vibrant offices near Nationaltheatret, Oslo
  • Opportunity to buy stocks and take part in our success forward
  • Competitive salary and benefits like subsidized lunch, free gym, free snacks
  • Help with relocating to Norway, if necessary

To be successful, we believe you

  • Have ability to work independently and take ownership of a wide range of tasks
  • Thrive to work in a dynamic and flat organization, where the tasks change frequently to fit the requirements in the company
  • Possess great communication skills – oral and written
  • Have the ability to switch contexts rapidly and quickly react to things throughout your day
  • Are ambitious, eager and willing to learn, improve your skills, and grow alongside an exciting startup as we scale our customer operations
 
Other qualifications include

  • Minimum bachelor’s degree
  • Fluent in English and Norwegian – oral and written

Ignite Procurement is proud to be an equal opportunity workplace and can also offer great professional growth opportunities and competitive terms. We believe in talent, not the number of years in a certain position. We look forward to hearing from you!
Contact person

Iuliia Thuen

iuliia.thuen@ignite.no

+47 462 57 539